We offer exchange for items that are purchased through getit and deemed faulty. A product fault must be advised using the form below within 48 hours of receipt of goods.  We will then issue you with a claim number and a return address. We must receive this within 7 days in original condition prior to an exchange being processed.  If Getit and or our suppliers cannot provide a replacement to you within 30 days, we will refund the cost of purchase in full (shipping charges are non refundable). 

Unless otherwise stated all of the products purchased through Getit carry a one-year manufacturers warranty.

Getit and or its suppliers reserve the right to reject claims for goods that have been damaged through overload, neglect, modification, repair or misuse.

Getit will not be liable for any liabilities, claims, damages, losses, costs and expenses of any nature including without limitation loss of market, loss of profit, loss of production or for any financial or economic loss including indirect or consequential loss or damage which may be suffered by the Customer or by any third party arising out of or in any way connected with the product or part, including in respect of failure of the product or part (both structural and defects in materials and workmanship), breach of statutory duty or by reason of tort (including but not limited to negligence) except as provided below.

Without prejudice to the preceding paragraphs the obligations of Getit will be limited to one of the following at the election of Getit:

 (i) Repair of the product or part; or
(ii) Provision of a replacement product or part identical or equivalent to the original product or part.

Any modification, repair or alteration of the product or part by any third party without prior written approval voids the obligations under the manufacturers warranty. Notwithstanding any other provision of a manufacturers warranty, liability arising from, under or in connection with the warranty will be limited to the full replacement value of the product or part supplied to the Customer.

Any dispute regarding the terms or conditions of a manufacturers warranty shall be resolved by Getit, the outcome of any such dispute to be as determined by Getit in its absolute discretion.

Product Warranty Claim Form
Product Details:

Please describe the problem *

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